Frequently Asked Questions

General Questions

Domain Questions

Questions Regarding Payment

Technical Questions

What forms of payment do you accept?

We accept VISA, VISA Electron, Mastercard, Maestro, Diners Club, American Express (AMEX), JCB and Dankort.

I've added my domain but it doesn't work!

If your domain does not work and the status says "Not authoritative" you need to change the nameservers to point to DNSapp.net.

This is done via your current registrar. In special cases such as .nu, .se, .dk and more, you need to change this at the TLD provider.

Please note that it will take up to 24 hours for the change to take effect.

If your domain still doesn't work please ensure you have added the correct records.

I received a letter from “Domain Registry of America”

This is a scam! Many domain owners receive letters from “Domain Registry of America” that encourages them to renew their domain(s).

This company is in no way affiliated with us. We will never send out physical mail reminding you to renew your domain(s). The only valid renewal reminders you will receive from us will be via e-mail and will direct you to our site.

I renewed my domain but expiration date has not been updated!

Our system updates expiration dates every 3 hours. Therefore it can take up to 3 hours before the new expiration date is shown.

What is the DNSapp.net Privacy Protection?

When registering a domain you have to specify some information about yourself; name, address, phone number, email etc. This information is made publicly available through the WHOIS system.

With a paid account with DNSapp.net we allow you to use us as a proxy for your domains. This means that you will be anonymous in the WHOIS information.

We set up an e-mail alias that will forward all e-mail to you.

Example of normal vs. private WHOIS data:

Normal With Privacy Protection
domain:       example.org
owner:        Matthew Reese
organization: My Company Ltd
email:        matthew.reese@example.org
address:      Some Street 123
city:         Los Angeles
state:        California
postal-code:  91231
country:      US
phone:        +1.123-4567879
admin-c:      CNET-783354 domains@dnsapp.net
tech-c:       CNET-783354 domains@dnsapp.net
billing-c:    CNET-783354 domains@dnsapp.net
[...]
created:      2010-08-23 10:30:45 UTC
modified:     2010-11-08 05:46:55 UTC
expires:      2013-08-23 10:30:45 UTC
domain:       example.org
owner:        DNSapp.net Privacy Protection
organization: DNSapp.net Privacy Protection
email:        ff961dc5e8da688fa78540651160b223@privacy.dnsapp.net
address:      Gammeltorv 8, 2.
city:         Copenhagen K
state:        Copenhagen
postal-code:  DK-1457
country:      DK
phone:        +45.46951011
admin-c:      CNET-783354 domains@dnsapp.net
tech-c:       CNET-783354 domains@dnsapp.net
billing-c:    CNET-783354 domains@dnsapp.net
[...]
created:      2010-08-23 10:30:45 UTC
modified:     2010-11-08 05:46:55 UTC
expires:      2013-08-23 10:30:45 UTC

Here all e-mail to ff961dc5e8da688fa78540651160b223@privacy.dnsapp.net will be forwarded to your personal e-mail.

How do I pay for a domain transfer/renewal/order?

When you order a domain or a transfer/renewal you are redirected to the payment site. If you for some reason navigated away from this site you can always find the payment/checkout link under "Domains" and then clicking the link "Awaiting payment for...".

How do I setup round-robin loadbalancing

DNS round-robin is a method to distribute request between multiple IP addresses. This can be used as a simple form of load balancing - but doesn't provide any failover. To setup round-robin you simply add two or more A records for the domain. Eg. if we wanted to distribute requests between two servers with the IP's 89.186.169.200 and 89.186.169.201 for the domain example.org. Then we would add two seperate A records:

type name content ttl
A example.org 89.186.169.200 43200
A example.org 89.186.169.201 43200

Where are your servers located?

Our servers are distributed globally to ensure low latency on all continents. Currently our servers are located in:

We are striving to provide even more locations.

How do I find my Auth ID / EPP Code?

The Auth ID is shown when viewing a specific domain after logging in.

How often do you take backups?

We want to be certain that we don't lose any data if a system crash etc. should occur. Therefore we do of course take regular backups of all data.

Our production database is backed up at 15 minute intervals. The DNS database is backed up every night. The DNS database stems from the production data, so it can always be restored via the production database. But in order to ensure a quicker restore procedure we also take a backup of the database itself.